Privacy Policy

New Privacy Policy Effective from 25/05/2018

Our company, Optostyle – J. P. Sicaras & Co, headquarters: Evripidou 6, Athens, Attiki, Tax Identification number:093132533 General Commercial Registry :000028301000 operates in the retail field of optical goods under the brand name EYE-Q (www.eye-q.gr). For the purposes of this document, our company will hereafter be referred to as “Eye Q.” This privacy policy describes the personal data we process when you use the Eye Q websites (hereinafter the “Websites”). It also outlines how we use, share, and protect your personal data, your options regarding your personal data, and how you can contact us.

Who is responsible for processing your personal data?

The company “OPTOSTYLE – I.P. SYKARAS & CO. ” is responsible for processing your personal data under this privacy policy. Your data is used solely for the purposes for which you have given your consent.

The processors of your data are located within the EU and are bound by Regulation (EU) 2016/679 (the Regulation) and their contract with us, which ensures the security of your data and its processing according to the consent you provide. Eye Q has taken all necessary technical and organizational measures to ensure your data is secure and accessed in accordance with the law.

What personal data we collect and when

We need you to provide certain personal data in order to supply our products. For example, when you make purchases, contact our customer service, request to receive updates, participate in our events or competitions, or use our websites.

These personal data include the following:

• Contact information: full name, email address, phone number, postal address, and billing address.
• Personal details: city, date of birth, and purchase history.
• Personal preferences: such as your wish list, as well as marketing and cookie preferences.

When you interact with our websites and app, certain data are automatically collected from your device or web browser. More details on these practices can be found in the Cookies and Pixel Tags section of this privacy policy.

These data include: Cookies, IP addresses, referrer headers, browser and version identification data, as well as statistical collection tools such as web beacons and tags.

Tools to manage what personal data we collect

When using our app and websites, we provide timely information and request your consent for certain practices. For example, we may ask for your permission to access your location or to send you notifications. We may obtain this consent through our websites, our app, or by using the standard permissions available on your device.

In many cases, your browser or mobile device platform provides additional tools that allow you to control when your devices collect or share specific types of personal data. For instance, your mobile device or browser may offer settings to manage the use of cookies or location sharing. We encourage you to become familiar with and use the tools available on your devices.

Why and How We Use Your Personal Data

We use your personal data for the following purposes:

• To provide the websites, app, and services you request
• When you use our websites, we use your personal data to deliver the product or service you’ve requested. For example, if you make a purchase on our site or take part in an event or promotional campaign, we will use your contact details to communicate with you about that purchase, event, or campaign. If you contact our customer service, we will use relevant information (such as delivery or payment details or the product you purchased) to help resolve your issue or respond to your inquiries. In many cases, to use certain features on our websites or app, you may be required to provide additional data or specific consent. For instance, sharing content on social media may require providing login details for your social media accounts.
• In many cases, to use certain features on our websites or app, you may be required to provide additional data or specific consent. For instance, sharing content on social media may require providing login details for your social media accounts.
• To share information about our products, services, and events, and for promotional purposes
• With your consent, we will send you promotional communications and news Eye Q  products, events, and marketing campaigns. You can opt out of these communications at any time after giving your consent.
• If you are an existing customer (i.e., you have placed an order with us), we may use your contact information to send you marketing updates about similar products, where permitted by applicable law (unless you have already opted out). In other cases, we will ask for your consent to send you marketing messages. We may use the information you provide, as well as information from other Eye Q products or services—such as your use of the websites, visits or purchases in Eye-Q stores, or participation in events and contests—to personalize our communications about products and services we think you may find interesting.
• To operate, improve, and maintain our business, products, and services
• We use your personal data to run our business. For example, when you make a purchase, we use that data for accounting, auditing, and other internal operations. We also use personal data about how you interact with our products to enhance your user experience, identify technical or service issues, and manage our websites.
• To protect our or others’ rights, property, or safety.
• We may use personal data about your interactions with our websites to detect or prevent fraud, misuse, illegal activities, or violations of our Terms of Use, as well as to comply with legal obligations, court orders, or government requests.
• For general research and analysis purposes.
• We use data on how users interact with our websites and services to better understand consumer behavior and preferences. For example, we may analyze how visitors search for and find products on our websites to optimize the structure and presentation of our online store offerings.
• Other purposes: We may also use your personal data in other ways, and we will provide specific notices at the time of collection. When required, we will obtain your consent.

Sharing Your Personal Data

Eye Q shares your personal data with:

• Third-party service providers who process personal data on behalf of Eye Q , such as for shipping and delivery, hosting, data management and maintenance, email and SMS distribution, research and analytics, promotional campaign management, and support of certain services and features. When we engage third-party providers, we require them by contract to implement appropriate technical and organizational measures to protect your personal data.
• Other third parties, when necessary, for the following reasons: (i).To comply with a legal obligation, court order, or government request, (ii) To prevent unlawful use of our websites or violations of our Terms of Use and policies, (iii) To protect ourselves against legal claims, and (iv)To assist in fraud prevention or investigation (e.g., counterfeiting).

• We may also transfer personal data we hold about you in the event of a sale or transfer of all or part of our business or assets (such as in the case of reorganization, transfer, spin-off, dissolution, or liquidation).

Protection and Management of Your Personal Data

Encryption & Security 

 We use a range of technical and organizational security measures including encryption and authentication tools, to help protect your personal data.

International Data Transfers 

 The personal data we collect (or process) through our websites will be stored in Greece and other EU countries. Some recipients of the data with whom Eye Q shares your personal data may be located in countries other than the one where the data was originally collected.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this privacy policy (unless a longer retention period is required by law). In general, this means we will retain your data for ten (10) years. For data related to product purchases, we may retain it for a longer period to comply with legal obligations (such as tax and commercial laws or warranty requirements).

Your Rights Regarding Your Personal Data

You have the right to request the following: (i) access to your personal data, (ii) an electronic copy of your personal data (data portability), (iii) correction of your personal data if it is incomplete or inaccurate, or (iv) deletion or restriction of your personal data in certain circumstances provided by applicable law. These rights are not absolute, as they may, for example, be limited by tax legislation. If we have obtained your consent for the processing of your personal data, you have the right to withdraw that consent at any time.

If you wish to request a copy of your personal data or exercise any of your other rights, please contact us using the contact details provided in the “Questions and Comments” section below.

Opting Out of Marketing Communications

You can choose not to receive marketing communications from Eye Q. Alternatively, you may contact us directly.

Cookies and Pixel Tags

Eye Q  collects information, which may include personal data, from your web browser when you use our Websites. We use a variety of methods such as cookies and pixel tags to collect this information, which may include (i) your IP address, (ii) your unique cookie ID, cookie data, and information about whether your device has the necessary software to access certain features, (iii) your device’s unique ID and type, (iv) domain, browser type and language, (v) operating system and system settings, (vi) country and time zone, (vii) previous visits to our websites, (viii) information about your interaction with our Websites, such as click counts, purchases, declared preferences, and (ix) access times and referring URLs.

We use cookies to track how our customers use our Websites and to understand their preferences. This allows us to provide services and improve their online experience. We also use cookies to gather aggregated data on site traffic and interactions, identify trends, and obtain statistics so we can improve our Websites.

Using Eye Q  Websites with Third-Party Products and Services

If you choose to interact with Eye Q  on third-party social media platforms, the data shared there is governed by the privacy policies of those platforms.

Our Websites may provide links to other websites (third parties) for your convenience or information. These linked sites have their own privacy notices or policies, which we strongly recommend you read. Since we do not own or control any linked sites or apps, we are not responsible for their content, use, or privacy practices.

Changes to Our Privacy Policy

Applicable laws and our practices evolve over time. If we decide to update our privacy policy, we will post the changes on our Websites. If we make significant changes in how we process your personal data, we will provide prior notice or request your consent if required by law. We strongly encourage you to read our privacy policy and check for updates regularly.

Questions and Comments

We are available to address any questions, comments, or concerns you may have about our privacy policy and practices.

If you wish to submit feedback or have questions or concerns—or if you want to exercise your rights regarding your personal data—please contact our Customer Service or the Data Protection Officer at: sales@eye-q.gr.

If you contact us with a private complaint, it will be assessed with the aim of resolving the matter in a timely and effective manner, and you will receive a response within no more than 30 days. You also have the right to file a complaint with the competent supervisory authority in your country of residence.